NR NILS Endorsed suppliers

The Traders Charter

an outline of the traders charter

The role of Traders in the NILS process

• traders play an important role in the process, from providing product advice to sales and after sales service.
• Traders can assist to promote and uphold the basic right of every individual to be treated with dignity, respect and without discrimination.
• business' working with the community provide a holistic response to community need and social justice.

jump to traders

Traders Charter

Terms

1. to provide accurate, impartial information and advice so that the customer is able to make an informed and independent choice.
2. to consistently deliver excellence in service, regardless of race, age, sex, religion, or ability.
3. to sell only new and fully warranted products
4. to provide discounts on products of the customer's choice where possible
   to provide extended warranty at no extra cost where this is possible.
5. to subsidise delivery & installation costs where possible.
6. to actively encourage a business culture based on fair and non-coercive conduct by
   • listening to every customer
   • respectfully engaging with each customer
   • genuinely seeking to fulfil the individual interests of every customer
7. to actively discourage a business culture that uses pressure-based sales tactics and takes advantage of a customer who may be vulnerable because of their age, ability, race, sex or any disadvantage
8. to ensure that all relevant staff receive training in the NILS requirements.

ENDORSED TRADERS

the following traders have signed an informal agreement with Northern Rivers NILS
endorsing the tenets of the traders charter

• Lismore
  Mobile IT
  266 Molesworth St
  Lismore 2480
  www.mobile-it.com.au
  
  
• Lismore
  Better Home Living
  Woodlark Street, Lismore, NSW
  Lismore 2480
  
  
• Lismore
  Cummings Retravision
  47 Molesworth St
  Lismore NSW 2480
  www.retravision.com.au
  (02) 6621 7625
  
  
• Casino
  Chandler Better Home Living
  Casino
  
  
• Casino
  Cummings Retravision/Oaten Retravision Casino
  150-152 Canterbury Street 
  Casino, NSW 2470
  www.retravision.com.au
  Phone: 02 6662 3877
  Trading Hours
  8.30am - 5.00pm Monday to Friday
  9.00am - 12.00pm Saturday
  
  
• Tweed Heads
  Cummings Retravision
  40- 42 Greenway Drv
  Tweed Heads QLD 2485
  www.retravision.com.au
  ph: (07) 5513 1000
  
  
• Murwillumbah
  Murwillumbah Retravision
  104 - 106 Main Street 
  Murwillumbah NSW 2484
  www.retravision.com.au
  Phone: 02 6672 3888
  Trading Hours
  9.00am - 5.00pm Monday to Friday
  9.00am - 12.00pm Saturday
  
  
• Ballina
  Cummings Retravision
  102-110 River St
  Ballina New South Wales 2478
  www.retravision.com.au
  (02) 6686 2566
  Trading Hours
  8.45am - 5.00pm Monday to Friday
  9.00am - 3.00pm Saturday
  
  
• Yamba
  Cummings Retravision
  SHOP 33 YAMBA SHOPPING FAIR
  Yamba NSW-N 2464
  www.retravision.com.au
  Phone 02 6646 8550
  Trading Hours
  9.00am - 5.00pm Monday - Friday
  8.30am - 12.30pm Saturday