Northern Rivers NILS Program

NEWS

Byron gets on board
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Federal Govt Supports NAB Microfinance Programs
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In 1981, the Good Shepherd Sisters of Victoria
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Info for potential borrowers
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Endorsed Suppliers.
Mobile IT in Lismore has joined a growing list of suppliers ... more

office of fair trading



 

 


 NR NILS Endorsed suppliers

The Traders Charter

an outline of the traders charter

The role of Traders in the NILS process

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Traders Charter

Terms
  1. to provide accurate, impartial information and advice so that the customer is able to make an informed and independent choice.
  2. to consistently deliver excellence in service, regardless of race, age, sex, religion, or ability.
  3. to sell only new and fully warranted products
  4. to provide discounts on products of the customer's choice where possible
    to provide extended warranty at no extra cost where this is possible.
  5. to subsidise delivery & installation costs where possible.
  6. to actively encourage a business culture based on fair and non-coercive conduct by
    • listening to every customer
    • respectfully engaging with each customer
    • genuinely seeking to fulfil the individual interests of every customer
  7. to actively discourage a business culture that uses pressure-based sales tactics and takes advantage of a customer who may be vulnerable because of their age, ability, race, sex or any disadvantage
  8. to ensure that all relevant staff receive training in the NILS requirements.

ENDORSED TRADERS

the following traders have signed an informal agreement with Northern Rivers NILS
endorsing the tenets of the traders charter

 


 

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